I'm drawn to complex problems and the ability to deliver dramatic impact to people's lives, it's why I became a designer.
I excel at identifying and removing friction in any flow, which is how I got my start in leadership, eager to work across an entire product ecosystem and improve team ops and culture as well.
Senior Director, Head of Product Design & UX Research
Honor | 2022– June 2024
Honor is a series E health tech startup delivering in-home care to seniors enabling them to live longer, healthier lives at home.
I led a Product Design team of 12+ and built the UX Research team from the ground up, together delivering designs that drove profitability and scale, and decreasing key CX defects. I continued to shape product philosophy, UX strategy, and org culture as the company hit a new level of scale and maturity.
Director, Head of Product Design
Honor | 2020 – June 2022
Grew and managed a Product Design team of Leads and junior designers, delivering designs that increased margin per hour care delivered while improving customer SAT and caregiver longevity. Alongside R&D leadership, I set UX strategy, ensured quality execution, and evolved team processes and rituals for both product and design.
Senior Manager, Head of Product Design
Honor | 2019 – 2020
Full-time management role, leveling up team seniority, capacity, and breadth of skills to take on a broader set of product goals. Alongside R&D leadership, I set UX strategy, ensured quality execution, and evolved team processes and rituals to increase team output and impact.
Manager, Product Design
Honor | 2018 – 2019
Player-coach role, managing a small team of Product Designers working on 0-to-1 operations and customer-facing products.
Care Pro Design Lead, leading design for all workforce product experiences including in-app performance management, reducing call offs rate by 20% & increasing avg hours worked by 14%.
Product Design Lead
Honor | June 2015 – 2016
Operations Platform Design Lead, creating a suite of internal tools to support end-to-end care delivery (scheduling, task management, workforce management, and CRM). Built and scaled initial product from 0 hours to 1+ million hours served.
Product Designer
Indiegogo | January 2014 – June 2015
Designed and launched Indiegogo's first-generation iOS and Android apps, featured at Google I/O for its exemplary use of Material Design and spotlighted in the App store early adoption of Apple Pay.
Collaborated with Design Director to design and launch Indiegogo Generosity, a 0-to-1 product that was later acquired by YouCaring and then GoFundMe.
BA Studio Art, Minor in Mathematics
Pomona College, 2010
2022
Building Design Teams from the Ground Up @Designer Fund
2019
Health Redesigned Podcast: Building Better Ways to Age @Hanno
2018
Health + Design @SF Design Week
2017
Designing Internal Tools @8VC
2014
Design Lightning Talk @Girl Geek Dinner
Product strategy, Design leadership & management, Design Ops, Org design, Agile development, Communication & collaboration facilitation, Systems thinking, Quantitative & Qualitative research methods, Figma, Framer, Dovetail, Jira, Midjourney & AI prompting.
Painting, illustration, exploring gen AI tools, reading & hanging with my family at home.
© Olivia Anderson 2024